Root cause analysis (RCA) is defined as a collective term that describes a wide range of approaches, tools, and techniques used to uncover causes of problems.
Key Components to Fill in RCA
Description - Add the full description, adding points What, how, why this happened.
Detection - How issue was detected by which team and at what time.
What went Wrong - Filled by discussing with Dev/ Ops , What exactly happened?
Correction - What was the fix and when did we sent or going to send.
Prevention - How we could have avoided it, May be missing test case and automation / KT / Better communication.
Impact - Amount of user impacted with data (get it from the pm)
Timeline - Enter logs from starting to end with ETA.
Action Item - Add Test case, monitoring emails extra with ETAs.
